Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at 360 Foot Care or Lindsey Young Podiatry, contact us, or otherwise use our services.  This is to comply with the General Data Protection Regulations (GDPR) 2018. Information We Collect To aid your treatment or as part of purchasing something from our business you will normally provide us with certain information, such as your name, email address, postal address, medical information and payment information.  We will store your information on an electronic patient record and diary system which is fully password protected. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. Why We Need Your Information and How We Use It We will only collect what is relevant and necessary for your treatment. We rely on a number of legal bases to collect, use, and share your information, including:

where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support, remind you of future appointments, annual assessments, provide reports or other information concerning your treatment;

when you have provided your affirmative consent, which you may revoke at any if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

When you contact us, we may use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you, which the clinic believes, may be of interest to you.

In making initial contact with the clinic you consent to us maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services.

We do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the clinic using the contact details provided at the end of this Privacy Notice.

Our website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. This helps us provide our patients with a better service by understanding what they require. If you do not wish to have cookies placed on your computers, you should set your browsers to refuse cookies before using our website.

Information Sharing and Disclosure Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Medical professionals.  With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.

Service providers. We engage with certain trusted third parties to perform functions and provide services to our business, such as orthotic laboratories for bespoke orthotic manufactureand health insurers. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge this business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.

Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

Data Retention We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment, or until the age of 25 in the case of someone aged 16 – 18.  For customers who are not patients but may have bought products from my business we will keep any data you may have provided for a minimum of 6 years. Transferring your information outside of Europe As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Your Rights You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.

Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk